Refund policy

Return & Refund Policy

At Thelia, we are committed to providing you with products that support your daily wellbeing. We believe in the effectiveness of our tea, and we recommend trying it daily for 90 days so you can experience its full benefits. If you are not satisfied with your purchase for any reason, you can return it within 90 days of delivery. Please contact us at alexioubrands@gmail.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

90-Day Money-Back Guarantee

We are confident in Thelia, and we encourage you to try it daily for 90 days so you can experience the full benefits. If you are still unhappy for any reason, you may return your order at any time within 90 days of delivery under our money-back guarantee. Please note that shipping fees (if applicable) are not refundable.

To start a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at alexioubrands@gmail.com. To speed up your return, please include your Order Number, or the name and email address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged outer packaging that occurred during shipping, such as a dented box or creased pouch, with the product itself in good condition, is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, email us at alexioubrands@gmail.com and include a clear photo of the damage. We will determine whether you are eligible for a replacement at no cost to you. We do not refund, replace or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays outside our control, including those caused by the courier, customs, or other issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to make sure the correct shipping address is used at checkout. If it is incorrect and we are not notified within 24 hours of the order being placed, you will not be entitled to a resend or a refund.

We reserve the right to modify this Return & Refund Policy at any time, and it is the customer’s responsibility to review the most recent version before purchasing and using our products. By purchasing and continuing to use Thelia products, customers indicate their acceptance of this Return & Refund Policy.